Frequently Asked Questions
Everything you need to know about your Atolea Jewelry experience.
Is your jewelry waterproof and tarnish-resistant?
Yes, our jewelry is crafted using high-quality PVD coating and stainless steel, making it 100% waterproof. You can wear your pieces in the shower, at the pool, or at the gym without worrying about fading or tarnishing.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or an exchange.
What materials do you use in your jewelry?
We primarily use 18k Gold PVD coating over surgical-grade stainless steel. This ensures a luxury look and feel while being hypoallergenic and safe for sensitive skin.
Do you ship internationally?
Yes, Atolea Jewelry ships worldwide! Shipping costs and delivery times vary by country and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.