Returns & Exchanges
We want you to love your Atolea jewelry, which is why we offer a 30-day return policy for a full refund or exchange on all items in their original condition. Please note that for hygiene reasons, earrings are non-returnable unless they arrive damaged.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your jewelry in its original waterproof packaging and include the packing slip to ensure your return is identified correctly.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing